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COVID-19 Resources: Library Website Updates

AAU Library COVID-19 Resources and Updates

Generic Database Troubleshooting

If you are having difficulty viewing content in a database, try to:

  • Clear your browser's cache. Here are the instructions on doing so for several popular web browsers, courtesy of Indiana University.
  • Ensure that cookies are enabled. Here are the instructions on enabling cookies for each of the most popular web browsers:
  • Pay close attention to your web browser. Many web browsers will notify you when a web page isn't working correctly, but if you don't know where to look, you'll probably miss these notifications. For most web browsers, these notifications appear either at the top of the open window or at the bottom of it, and they most commonly appear when the browser is trying to block something, especially pop-up windows, which you may need to enable to view database content.
  • Make sure you have the latest web browser version. You can get the latest versions of the recommended web browsers at:
  • Ensure that any firewall or security software you use is not blocking the database you are trying to access.
  • Close all unnecessary browser tabs and windows.

Library Website Problem Form