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Library FAQ: Library Login Issues

A hub for frequently asked questions regarding Academy of Art University Library resources.

How do I log into my library account?

If you have already logged onto other campus resources, such as Brightspace, you should already be logged onto the library's resources. If you aren't logged onto Brightspace or other campus resources, you will need to login using your Academy of Art email address and password when logging onto any library resource off-campus (not using ArtU building WiFi access).

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Why can't I log into my library account?

Is it before the start of the semester?

Student accounts are activated for currently enrolled ArtU students 3 days prior to the start of each semester. If you are having login issues after the semester has started, please reach out to us.

  • Where are you logging in from?

Usually, you should not have any issues logging into the ArtU Library online resources while connected to ArtU WiFi in any campus building. If you are experiencing issues, please reach out to us.

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Troubleshooting connection issues

Please reach out to us prepared to answer the following questions. This will help us in our troubleshooting process to determine if we are experiencing a database connection outage:

  1. Have you connected to the library website before this incident? Was it fine before?
  2. Which browser are you using to access the library’s website? On what device (PC, Mac, phone, tablet)? Have you tried another browser to see if that helps?
  3. Where are you geographically located?
  4. Are you able to access the library website via your mobile phone without WiFi?

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Try clearing browser cache

Clearing your browser cache in your web browser’s settings may help address issues in some instances. Once you clear your browser cache, close the browser and open it up again to attempt to connect to the library website.

If you are still experiencing issues, please provide us answers to the questions mentioned above along with a screenshot of what you see on screen.

For assistance on these troubleshooting steps, check these pages from the ArtU Online Help Desk:

Clearing Cache

Taking screenshots

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For Alumni: Can I still access the ArtU Library resources after I graduate?

The ArtU Library resources are only accessible to currently enrolled students. But alumni can come in-person to the library to browse various resources at the library (no borrowing of physical materials).

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For Alumni: I want to find my MFA thesis.

As of 2012, ArtU began digitizing all master’s thesis projects. If you need to locate the physical copy, try reaching out to your thesis committee as someone from there may have kept it.

To access your online thesis, you will need to log in with your LMS credentials. Please contact the Online Help Desk ( to request access.

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Don't See Your Question Here?

Don’t see your question or issue listed here? Please reach out to us, we’re always happy to help!

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